Breaks in the look and feel
The moment design or tone drifts, people notice right away. The survey fits into your communication — not as an extra step, but as part of it.
Counted since 2020 · 9,368,342 completed questionnaires
Customer feedback that feels like part of your brand.
Email, link, QR code or embedded on your website. You decide how and where your customers respond — and how the survey looks while they do.
Free, no time limit, no credit card.
GDPR-compliant · DPA included
Servers in Germany · certified data center
Made in Germany
Trusted by companies, universities and public institutions
An observation · no drama
Many customer surveys feel out of place.
A different layout. A different sender. A link that leads out of the customer journey.
For the customer, it's immediately clear: this doesn't really belong.
And so the answers come back guarded — or don't come at all.
Good feedback doesn't come from that.
What QUESTIONSTAR actually gives you
Four working mechanics, not four marketing promises.
Customers won't take the detour
One extra click, a new tab — and many drop out. The survey sits where the contact is already happening.
When results still have to be prepared
…they often go unused. The analysis is built so you can keep working with it right away.
More than a single rating
Sometimes a rating isn't enough. Then it takes structure, branching and open-ended answers — so something actually becomes visible.
Branding · logo, colors, fonts
The survey belongs to you. Not to us.
When you survey customers, you speak in your own name.
So you can use QUESTIONSTAR in a way that feels, to the customer, like the next step on your website or in your email — not like an external jump.
No visible third-party brand. No friction.
In the free plan, a QUESTIONSTAR notice stays visible. In the Business plans, it doesn't.
Optionally on your own domain, too.
As a paid add-on with DNS setup.
Without branding
With branding
Logo · colors · font · domain — all from your corporate design
Distribution · where the contact happens
Feedback only comes back if it shows up at the right moment.
For example: a QR code in the store. A link in the confirmation email. Embedded right on the product page. Or in a short social story.
You decide where access makes the most sense — without having to rebuild the survey for it.
What you'd use this for
Four situations where it really helps.
Customer satisfaction
Right after a purchase, the experience is still fresh. When the survey feels like a natural next step, an answer is more likely to come back.
CX research
A single metric rarely explains what's actually going wrong. Structure and open-ended answers make the difference here.
Product tests
New ideas often get cautious ratings when the framing is off. The context decides how honest the feedback turns out.
Service feedback
After a support contact, patience is often already thin. If the path to the survey is too complicated, no answer comes at all.
Common questions
What you should know upfront.
Can I use my own branding?
Yes — fully customizable in the Business plans: logo, colors, fonts and even HTML/CSS/JS. In the free plan, a QUESTIONSTAR notice stays visible.
Which channels can I distribute on?
Email, link, QR code, embed/iframe and social posts — all natively supported. You build the survey once, then decide how it's delivered.
Do respondents need an account?
No. Customers tap the link, the QR code or the embed and answer straight away — no login.
Where is the data stored?
In Germany, in the IONOS data centers. GDPR-compliant, DPA included.
Can I host the survey on my own domain?
Yes — optionally as a paid add-on with DNS setup. That turns survey.questionstar.com/… into, say, feedback.yourbrand.com.
Ready?
Ready for your first customer feedback?
You can start right away. No contract, no commitment. Stop whenever you like.
Kostenlos, ohne Zeitlimit und Kreditkarte.